Terms and Conditions for Use of the bambu99 Platform

1. Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User") and bambu99 ("Platform", "we", "us"), an internationally licensed online casino platform operating under international licensing.

By registering an account, logging into the platform, making a deposit, or using any service provided by bambu99, you are considered to have read, understood, and agreed to be bound by these Terms in full, as well as our Privacy Policy.

If you do not agree with any part of these Terms, you are required to stop using the platform immediately and not continue any activity on bambu99.

2. User Eligibility

To register and use the bambu99 platform, you must meet the following eligibility requirements:

• Be at least 21 years old at the time of registration and throughout the period of platform use.
• Have full legal capacity to enter into a contractual agreement under the laws applicable to you.
• Not be located in any jurisdiction where online gambling is absolutely prohibited.
• Not be on an active self-exclusion list on any gambling platform.
• Registering in a personal capacity and not on behalf of any third party.

We reserve the right to request identity verification documents at any time to ensure compliance with these eligibility requirements. Failure to provide the requested documents may result in account suspension or closure.

3. Account Registration and Management

3.1 New Account Registration

Each user is permitted to hold one bambu99 account only. Holding multiple accounts is strictly prohibited and may result in the closure of all related accounts along with the freezing of any balances held within them.

During registration, you are required to provide accurate, complete and current information including your full name, date of birth, mobile phone number, and a valid email address. False information provided during registration may result in the account being cancelled without any compensation.

3.2 Account Security

You are fully responsible for all activities that occur under your account. You must ensure your account password is unique, difficult to guess, and not shared with any other party. We recommend using a combination of uppercase letters, lowercase letters, numbers, and symbols for a stronger password.

If you suspect your account has been accessed by an unauthorised party, please contact the bambu99 customer support team via 24/7 live chat immediately.

3.3 Identity Verification

bambu99 may request identity verification before approving a cash withdrawal or at any time as part of our compliance procedures. Documents that may be required include a copy of your MyKad, bank statement, or other relevant supporting documents.

4. Deposits and Withdrawals

4.1 Payment Methods

bambu99 accepts a variety of payment methods for user convenience, including Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrency (USDT, BTC, ETH).

4.2 Minimum Transaction Limits

• Minimum deposit: RM10 per payment method.
• Minimum withdrawal: RM50 per withdrawal request.

4.3 Processing Times

Withdrawals are typically processed within 15 minutes to 2 hours from the time the request is received and approved. Processing times depend on the payment method selected and our internal verification requirements.

4.4 Currency

All transactions on the bambu99 platform are conducted in Malaysian Ringgit (RM / MYR). For users using cryptocurrency, conversion will be carried out based on the current rate at the time the transaction is processed.

5. Bonuses and Promotions

5.1 Welcome Bonus

bambu99 offers a 200% welcome bonus on the first deposit, up to a maximum of RM300. This bonus is subject to a wagering requirement of 20 times the bonus amount received before any withdrawal from bonus funds is permitted.

Approved calculation examples:

• Deposit RM100 → Bonus RM200 → Balance RM300 → Wagering requirement RM200 × 20 = RM4,000
• Deposit RM400 → Bonus RM300 (maximum cap) → Balance RM700 → Wagering requirement RM300 × 20 = RM6,000

5.2 VIP Programme

Eligible players may join the bambu99 VIP programme with five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier offers a different weekly cashback benefit:

• Bronze: Weekly cashback of up to 0.3%
• Silver: Weekly cashback of up to 0.6%
• Gold: Weekly cashback of up to 0.9%
• Platinum: Weekly cashback of up to 1.2%
• Diamond: Weekly cashback of up to 1.5%

VIP tier upgrades depend on player activity and loyalty. Further details on tier upgrade requirements will be communicated separately.

5.3 General Bonus Terms

Bonuses may only be used for wagering purposes within the bambu99 platform. Bonuses cannot be transferred, converted directly to cash, or used to pay transaction fees. bambu99 reserves the right to modify, suspend, or withdraw any bonus offer at any time with reasonable notice.

6. Game Rules

All games offered on the bambu99 platform — including online slots, live casino, sports betting, sic bo and other table games — operate on a certified Random Number Generator (RNG) or a fair and transparent live betting system.

Each game has specific rules accessible through its game interface. Users are advised to read the rules of each game before playing. Results produced by the game system are final.

7. Prohibited Conduct and Activities

The following are strictly prohibited on the bambu99 platform and may result in legal action and claims for damages:

• Registering or maintaining more than one account, whether under your own identity or another person's identity.
• Using third-party software, automated bots, scripts, imaging tools or any technology that provides an unfair advantage in games.
• Coordinating betting strategies with other users to manipulate game outcomes or exploit bonuses improperly.
• Misusing chargeback processes or disputes submitted to a bank or e-wallet provider.
• Using the bambu99 platform for money laundering or any criminal activity.
• Spreading false or misleading information about the bambu99 platform to other users.
• Uploading unlawful, threatening or offensive content through the platform's communication channels.

8. Account Suspension and Closure

8.1 Suspension by bambu99

bambu99 reserves the right to suspend or close any user account without prior notice if there is reasonable cause to believe that:

• The user has violated any provision of these Terms.
• Fraudulent activity, money laundering or identity fraud is detected on the account.
• The user has provided false information during registration or verification.
• A request has been received from a relevant authority in relation to the account.

8.2 Closure by User

Users may request to close their own account at any time by contacting the bambu99 customer support team. Before the account closure is processed, all eligible funds will be returned after the required transaction review is completed.

8.3 Self-Exclusion

Users who feel they need a break or responsible gambling support may apply for voluntary self-exclusion. We fully support these self-protection measures and will ensure platform access is blocked for the requested period.

9. Limitation of Liability

bambu99 is not liable for any indirect, incidental, special or consequential loss or damage arising from the use of or inability to use our platform.

We do not guarantee that the platform will be free from interruptions or errors at all times. While we work to maintain consistent platform availability, scheduled maintenance or circumstances beyond our control may temporarily affect access.

bambu99's total liability to any user shall not exceed the actual account balance held in that user's account at the time the claim is made.

10. Intellectual Property Rights

All content on the bambu99 platform — including but not limited to logos, trademarks, graphic designs, user interfaces, text, software, audio and video — is the exclusive property of bambu99 or our respective licensors.

Users are not permitted to copy, modify, distribute, publicly display, reproduce or create derivative works from any platform content without the express written consent of bambu99.

Use of the bambu99 trade name or any of our trademarks in any form of marketing, advertising or other public context without permission is strictly prohibited.

11. Personal Data Protection

The collection, processing and use of users' personal data is carried out in accordance with bambu99's Privacy Policy, which forms part of this agreement. We are committed to protecting users' personal information using appropriate technical and organisational security measures.

By using our platform, you give us consent to process your personal data for the purposes of account management, payment processing, legal compliance and service improvement. For more information, please refer to our full Privacy Policy.

12. Responsible Gambling

bambu99 is committed to ensuring that gambling remains a safe and responsible entertainment activity for all users. We fully support responsible gambling practices and provide self-protection tools to all users.

Users are advised to set personal limits on deposits, losses and playing time. If you feel that gambling is starting to have a negative impact on your personal, financial or mental well-being, please contact our support team for assistance or to activate the self-exclusion feature.

We encourage users to seek further information and support on responsible gambling. For more detailed guidance, please visit our Responsible Gambling page.

13. General Provisions

13.1 Entire Agreement

These Terms, together with the Privacy Policy and any specific guidelines or policies published on the platform, constitute the entire agreement between bambu99 and the user with respect to the subject matter contained herein.

13.2 Severability

If any provision of these Terms is found to be invalid, unenforceable or ineffective by any competent court or tribunal, that provision will be modified to the minimum extent necessary to make it enforceable, and the remainder of these Terms will continue in full force and effect.

13.3 Waiver

Any failure or delay by bambu99 to exercise or enforce any right or provision of these Terms shall not be considered a waiver of that right or provision for the future.

13.4 Amendments to Terms

bambu99 reserves the right to amend, update or replace any part of these Terms at any time at our sole discretion. Amendments will take effect immediately upon publication on the platform. Continued use of the platform after any amendment means you accept and agree to the amended Terms.

13.5 Contact Us

If you have any questions, complaints or feedback regarding these Terms and Conditions, please contact the bambu99 customer service team via the in-platform 24/7 live chat or by email at [email protected]. Support is available in Bahasa Melayu and English.