Privacy Policy bambu99

When you register as a bambu99 member or use our services, we collect information needed to process transactions, verify your identity and fulfil legal obligations related to online gambling licensing. We only collect data that is genuinely required for operational purposes.

Account Registration Information

• Full name as stated on your identity card or MyKad
• Active email address for account communications
• Mobile phone number for two-factor verification
• Date of birth to confirm you meet the minimum age requirement of 21 years and above
• Username and password chosen by you

Financial Transaction Information

To process deposits and withdrawals through our supported payment methods — Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH) — we keep transaction records that include:

• Transaction amount and currency (RM / MYR)
• Transaction date and time
• Payment method used
• Transaction reference number for record-keeping and troubleshooting purposes

Technical and Usage Data

Our system automatically records certain technical information when you visit the bambu99 website. This includes IP address, device type, browser type, operating system, pages visited and session duration. This data is used solely for security purposes, technical troubleshooting and improving the user experience.

bambu99 uses the information collected for legitimate and specific purposes as detailed below. We do not process data for any other purpose without informing you first.

Account Operations and Services

• Verifying member identity during registration and login
• Processing deposits and withdrawals accurately and securely
• Calculating and crediting bonuses, VIP cashback and other member benefits
• Providing 24-hour customer support via live chat and email in Malay and English

Security and Fraud Prevention

Platform security and protecting members from fraudulent activity is bambu99's top priority. Technical information and transaction data are analysed to detect any suspicious activity, unauthorised access attempts or system abuse.

Legal and Licensing Compliance

As a platform operating under an international licence, bambu99 is obligated to maintain certain records for regulatory purposes. This includes transaction records, account information and relevant communication records. This data is retained for the period specified by the licensing authority.

Service Improvement

Anonymised usage data is used to analyse usage patterns, identify areas that need improvement and ensure the experience on bambu99 is continually enhanced.

bambu99 takes a strict and limited approach to sharing member data with external parties. In general, we do not disclose your personal information to any third party except in the circumstances stated below.

Trusted Service Providers

To operate the platform, bambu99 works with certain service providers who process data on our behalf. This includes payment infrastructure providers for processing e-wallet and cryptocurrency transactions, as well as technical security service providers. All these providers are bound by strict confidentiality agreements and are only permitted to use data for the specific purposes that have been defined.

Legal Requirements

bambu99 may disclose personal information when required by law or by direction from a competent authority, including international licensing authorities, law enforcement bodies or courts with relevant jurisdiction.

Platform and Member Protection

In cases where there is a serious security threat, suspected fraud attempt or significant breach of Terms and Conditions, bambu99 reserves the right to share the necessary information with the relevant parties for investigation and enforcement purposes.

• Only the minimum information required for the relevant purpose is shared
• Data sharing for third-party marketing purposes is not carried out without your explicit consent
• We do not sell members' personal data to any party

The bambu99 website uses cookies and similar local storage technologies to improve your browsing experience. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential Cookies: Required for basic website functions such as login sessions, form security and navigation. These cookies cannot be disabled.
• Performance Cookies: Collect information about how visitors use our website in anonymous form to help us improve functionality and content.
• Functional Cookies: Save your preferences such as language, display settings and login information so you do not need to re-enter them each time.

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the bambu99 website and your overall user experience. Most modern browsers allow you to view, manage and delete cookies through the settings menu.

bambu99 implements a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction.

Technical Security

• 256-bit SSL encryption for all data transmitted between your browser and our servers
• Encryption of sensitive data during storage in the database
• Firewall systems and intrusion detection that are always active
• Two-factor authentication available for member accounts
• Continuous security system monitoring at all times

Internal Access Controls

Access to members' personal data among bambu99 staff is restricted to those who need such access to carry out their relevant duties only. All staff with access to personal data are bound by strict confidentiality obligations.

Security Incident Handling

In the event of a data security incident involving your personal information, bambu99 will take immediate steps to address the incident and will notify affected members within a reasonable period in line with our licensing obligations.

bambu99 respects and recognises your rights regarding the personal data we hold. You have the following rights, which you may exercise at any time by contacting our support team.

Right of Access

You have the right to request a copy of the personal information we hold about you. We will process this request within a reasonable period and provide the information in a clear format.

Right of Rectification

If you find that any personal information we hold is inaccurate or out of date, you have the right to request a correction. You may also update certain information directly through your account settings.

Right of Erasure

Subject to legal obligations and data retention requirements under our licence, you may request the deletion of your account and personal data. Please contact our customer support to begin this process.

Right to Object to Processing

You have the right to object to the processing of your personal data for direct marketing purposes. Upon receiving your objection, we will stop processing for that purpose immediately.

• To exercise any of the above rights, contact us via 24/7 live chat or support email
• We will verify your identity before processing any data-related request
• Request processing time is within a reasonable period depending on the complexity of the request

bambu99 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or for as long as required by applicable law and international licensing requirements.

Financial transaction records and account data are generally retained for the period specified by the licensing authority for audit and compliance purposes. After an account is closed, data that is no longer required for legal purposes will be deleted or anonymised within a reasonable timeframe.

Technical data such as access logs is retained for a shorter period and used solely for security and technical troubleshooting purposes before being automatically deleted.

bambu99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. When material changes occur, we will notify members via:

• A prominent notice on the bambu99 website homepage
• A notification email sent to the address registered to your account
• An in-platform notice upon your next login

The effective date of the latest version of this Privacy Policy will always be stated at the top of this document. By continuing to use bambu99's services after that effective date, you are deemed to have accepted the updated terms. If you do not agree with any changes, you have the right to close your account by contacting our customer support.

If you have any questions, concerns, or complaints regarding how we handle your personal data, the bambu99 team is here to help. We provide customer support in Malay and English, 24 hours a day, 7 days a week.

You can reach us through the following methods:

• Live Chat: Available 24/7 via the support icon on the bambu99 platform — the fastest way to get an immediate response
• Support Email: [email protected] — for detailed enquiries or written requests that require an official record

For privacy rights requests such as data access, correction, or deletion, please clearly state the type of request when contacting us. Our team will process such requests in accordance with internal procedures and applicable licensing obligations.